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IOC directed to pay compensation of Rs 1.00 lakh for deficiency in service

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March 16, 2020, 11:35 p.m.

Case of the Complainant is that on 06.02.2012, the Complainant connected the burner with new gas cylinder. After two days only i.e. 08.02.2012, the cylinder stopped working and some black liquid was leaking from of the cylinder. West Bengal State Commission after hearing learned Counsel for the parties and going through the record, found deficiency in service on the part of Opposite Parties and allowed compensation of Rs.1,00,000/- and litigation cost of Rs.10,000/- . Aggrieved by the order of the State Commission, Opposite Parties (Indian Oil Corporation)  filed an  Appeal before the National Commission. It was also clear from the report that there was no tempering of the cylinder valve, The submission of learned counsel for the Appellant that no harm was caused to the Complainant, would not absolve the Appellant from the deficiency in service on their part. The State Commission, therefore, rightly allowed the Complaint. Deficiency in service on the part of the Appellant is clearly established. the order passed by the State Commission. The impugned order passed by the State Commission is perfectly justified and does not warrant interference in appellate jurisdiction. The Appeal fails and is hereby dismissed