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CONSUMERS PROTECTION ASSOCIATION, INDIA




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Airlines not refunding for cancelled flights





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April 7, 2020, 10:52 p.m.


 Travel agents body has alleged that majority of IATA-member airlines have disabled the refunding mechanism on the Global Distribution Services System (GDS-system) for agents and urged the civil aviation ministry to direct the airlines to repay customers for cancelled flights due to 21-day lockdown.   

Most of the airlines, including domestic players, have refused to refund customers whose flights either got cancelled due to the suspension of all commercial passenger flights in the wake of 21-day lockdown, or because of the visa and travel restrictions by various countries or they themselves cancelled tickets on account of pandemic concerns.
The airlines are forcing customers to accept travel vouchers with their validity, in some cases, as long as one year.
Not only this, domestic airlines except the national carrier Air India, have started taking bookings from April 15 onwards. The three-week lockdown will remain in force till April 14, as of now.
Courtesy: PTI
'Due to the travel restrictions placed by governments across the world, customers/travellers want to cancel their bookings and claim back refunds for tickets booked by them. Travellers want their blocked money back for the unutilised travel, which shall not be undertaken by them,' Travel Agents Association of India (TAAI) Vice President Jay Bhatia said in a statement.